Pan Agent – Privacy Policy

Effective date: 4 August 2025

This privacy policy governs your use of the software application Pan Agent (the “Application”) for mobile devices that was created by Pan Agent. The Application is used for sales‑force automation—orders, delivery, returns, merchandising and more.

Automatically Collected Information

The Application may collect certain information automatically, including but not limited to the type of mobile device you use, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, and information about the way you use the Application.

Does the Application collect precise real‑time location information of the device?

When you use the Application we may use GPS technology (or similar) to determine your current location. Your location can also be read in the background while the Application is not active during your working hours. Supervisors need to know distance travelled for each sales representative; therefore location tracking is critical as it directly affects our clients’ profit margin. Background GPS is disabled by default. It can be enabled only by an administrator who sets working hours for each sales representative and explicitly activates background location tracking.

Do third parties see and/or have access to information obtained by the Application?

Yes. We share your information with third parties only in the ways described in this privacy statement.

As required by law, such as to comply with a subpoena or similar legal process;
When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
With our trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement;
If Pan Agent is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or use of this information, as well as any choices you may have regarding this information.

Your Opt‑Out Rights

You can stop all collection of information by the Application by uninstalling it. You may use the standard uninstall processes available on your mobile device or via the mobile application marketplace. You can also request to opt‑out via email at support@panagent.net.

Data Retention Policy, Managing Your Information

We will retain user‑provided data for as long as you use the Application and for a reasonable time thereafter. We will retain automatically collected information for up to 24 months and may thereafter store it in aggregate. If you would like us to delete user‑provided data, please contact us at support@panagent.net and we will respond within a reasonable time. Some or all of the user‑provided data may be required for the Application to function properly.

Children

We do not knowingly solicit data from, or market to, children under the age of 13. If a parent or guardian becomes aware that a child has provided us with information without their consent, they should contact us at support@panagent.net. We will delete such information from our files within a reasonable time.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know it in order to operate, develop or improve our Application. Please be aware that no security system can prevent all potential breaches.

Changes

This privacy policy may be updated from time to time. We will notify you of any changes by posting the new privacy policy here and, where appropriate, sending you email or text notification. You are advised to review this privacy policy regularly for any changes. Continued use of the Application is deemed approval of all changes.

Contact Us

If you have any questions regarding privacy while using the Application, or about our practices, please contact us via email at support@panagent.net.